Goods ordered that are not available from stock can take up to approximately 18 weeks for delivery depending on manufacturer.
Whilst Dream Wedding Dress endeavour to ensure all orders are delivered on time and as ordered, we will not accept claims for compensation for circumstances beyond our control. Delivery dates are estimates and may be subject to change, Dream Wedding Dress cannot be held responsible for any delays by the manufacturer.
A minimum deposit of 50% is required on all bridal gowns.
Accessories purchased at the same time as a bridal gown have a minimum deposit of 50%.
Accessories purchased at a later date from your original gown order require payment in full.
Where a single bridesmaids dress is being purchased payment is required in full.
A minimum deposit of 50% is required where 2 or more bridesmaid dresses are being purchased.
ALL ITEMS PURCHASED ARE NON-REFUNDABLE, NON-RETURNABLE and NON-EXCHANGEABLE.
MONIES ARE NON-REFUNDABLE OR TRANSFERABLE TO OTHER ORDERS. ONCE GOODS ARE ORDERED YOU HAVE NO RIGHTS IF YOU SIMPLY CHANGE YOUR MIND (Sales of Goods Act 1979)
Customers should retain their receipts as proof of purchase.
In the event of a wedding being cancelled for any reason whatsoever, the balance remains payable once the goods arrive and all goods must be collected within two weeks of delivery to the shop.
Where only a deposit has been paid, the full balance of the order value must be paid within two weeks of the dress arriving in store – a letter, email or phone call will inform the customer of the arrival of their goods.
In the event that payment is not made within the two week period interest will be due on any unpaid balance at 4% above the Royal Bank of Scotland Plc base rate per week until paid.
No fittings will be carried out on gowns that have not been fully paid for by the required date.
Garment prices DO NOT INCLUDE the costs in respect to alterations/ fittings, however we do recommend reputable dressmakers to carry out this service.
Fitting and alteration work may be carried out at a different location where required, no fittings shall take place on Dream Wedding Dress property on a weekend. Customers are not obliged to use the services of a dressmaker recommended by Dream Wedding Dress. It is an independent service to the shop and contracts for alterations are with the dressmaker not Dream Wedding Dress.
Gowns are MADE TO ORDER, NOT MADE TO MEASURE and differ from high street sizes. They are purchased on size only, based on the largest of your bust, waist or hip measurement and are agreed and signed for by the client in our size contract.
After the sales order contract has been signed and the order placed, Dream Wedding Dress CANNOT AND WILL NOT ACCEPT any responsibility in respect to changes in the customers size and body shape.
It is not policy to take in the dress more than 2 dress sizes as this can adversely affect the style and look of the gown, it is the customers own risk if more than this is required to be taken in. It is also not advisable or possible to let gowns out.
During Fittings, shoes and underwear must be the ones intended to be worn on the wedding date. In some cases the wearing of a bra will be advisable as the boning in the dress is not intended as a replacement. Heel heights will be recorded on your size contract and will be signed off before the sales order is placed. Wearing of fake tan and excessive make-up is not advised during fittings as these can mark the dress, any dry cleaning would be an additional charge.
Dream Wedding Dress are unable to guarantee fabric swatch matches with in store garments due to fabric changes. Swatches should be regarded as an indication only.
Colours vary between material, designers and fabric dye batches. Bridesmaid gowns need to be ordered at the same time if wanted in the same colour so they are all cut from the same roll of fabric.
For hygiene reasons, ALL accessories (jewellery, tiaras, hair pieces, veils) – including shoes, which have been paid for and removed from the premises cannot be returned, refunded or exchanged.
Dream Wedding Dress will not accept responsibility for the damage to or loss of goods once you have taken them from our premises.
Should the store breach its obligations under this agreement, it’s liability is limited to any direct loss incurred by the customer arising fro such breach.
Dream Wedding Dress WILL NOT be liable for any breaches caused by circumstances outside our control, including but not restricted to : Acts of God, War, Riot, Terrorism, Malicious Damage, Fire, Flood or Storm.
Nothing in the above shall affect your statutory rights.